What Simon owns
- Customer support
- The customer’s interest in every offer
Working agents
Simon runs one agent, with one narrow job.
Ally
Customer advocate · Core role
Owns support conversations and speaks for the customer’s interest, including when Signal is selling.
- Drafts replies to support enquiries and gathers missing facts.
- Passes problems it cannot solve back to Compass.
- Reviews offers that could cost a customer’s trust.
Works with Signal (Andrew’s seat) when a commercial message could trade a customer’s trust for a sale.
Checked by
Simon’s partner seat is Matthew. The partner checks consequential work before a person signs it off. No seat signs off its own work.
Where authority stops
- On its own: reading, researching and drafting.
- Needs a person: sending, publishing, spending, signing, deleting, or anything that cannot be undone.
Status
Not running yet. This page describes the design.